Terms and Conditions

1. Introduction and Acceptance

Agreement to Terms

By accessing or using the Valley Rest Hotel website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. These terms apply to all visitors, users, and others who access the website. If you do not agree with any part of these terms, you must not use the website.

• The website is operated by Valley Rest Hotel, located at 123 Main Street, Christchurch 8011, New Zealand.
• Your continued use of the website indicates acceptance of the current terms.

Changes to Terms

Valley Rest Hotel may revise these terms at any time without notice. By continuing to use the website after revisions, you accept the updated terms. The effective date of the current terms is 5 September 2026. It is your responsibility to review these terms periodically for changes.

2. Reservations and Bookings

Booking Process

Reservations can be made through the website, by phone at +64 3 555 0199, or by email at [email protected]. A valid credit card may be required to guarantee a booking. All bookings are subject to availability and confirmation by the hotel.

Check-in and Check-out

Check-in time is from 2:00 PM and check-out is by 10:00 AM unless otherwise arranged. Early check-in or late check-out may be available upon request and subject to availability. Additional charges may apply for late check-out.

Cancellation Policy

Cancellations must be made at least 48 hours prior to the scheduled arrival date to avoid a charge of one night's stay.

• Special rates or packages may have different cancellation terms, which will be stated at the time of booking.
• No-shows will be charged the full amount of the first night.

3. Payment and Charges

Accepted Payment Methods

We accept major credit cards, debit cards, and bank transfers. Cash payments are accepted at the hotel reception. A valid government-issued photo ID may be required at check-in. All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated.

Deposits and Prepayment

Some reservations may require a deposit or full prepayment, which will be clearly indicated at the time of booking. Deposits are non-refundable unless otherwise stated. Any remaining balance is due at check-out.

Additional Charges

You are responsible for all charges incurred during your stay, including room service, restaurant meals, mini-bar consumption, and any damages. A security deposit or credit card pre-authorization may be required at check-in to cover incidental charges. The pre-authorization will be released upon check-out after settlement of the account.

4. Guest Conduct and Responsibilities

General Conduct

Guests are expected to behave respectfully towards other guests and hotel staff, and to comply with all hotel policies and New Zealand laws.

• Smoking is prohibited in all indoor areas, including guest rooms. Designated outdoor smoking areas are available.
• Pets are not permitted except for registered assistance animals.
• Quiet hours are from 10:00 PM to 7:00 AM.

Damage and Liability

Guests are liable for any damage to hotel property caused by themselves or their visitors, whether intentional or accidental. The hotel reserves the right to charge the credit card on file for repair or replacement costs. The hotel is not responsible for loss or damage to guests' personal belongings unless caused by the hotel's negligence.

Minors

Guests under the age of 18 must be accompanied by an adult. The hotel may require proof of age. Minors are not permitted in the poker zone.

6. Website Use and Intellectual Property

Permitted Use

You may use this website for personal, non-commercial purposes to learn about the hotel and make reservations.

• You may not modify, reproduce, distribute, or exploit any content without prior written consent.
• Unauthorized use may give rise to a claim for damages and/or be a criminal offence.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Valley Rest Hotel or its licensors and is protected by New Zealand and international copyright laws. The 'Valley Contours' design and logo are trademarks of Valley Rest Hotel.

7. Limitation of Liability

General Limitation

To the maximum extent permitted by New Zealand law, Valley Rest Hotel shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or your stay. This includes loss of profits, data, or goodwill. Nothing in these terms limits any rights you may have under the New Zealand Consumer Guarantees Act 1993.

Force Majeure

The hotel is not liable for failure to perform its obligations due to events beyond its reasonable control, including natural disasters, strikes, or government restrictions.

8. Privacy and Data Protection

Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the website, you consent to the practices described in the Privacy Policy.

9. Governing Law and Dispute Resolution

Governing Law

These terms are governed by the laws of New Zealand, and you submit to the exclusive jurisdiction of the New Zealand courts.

Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If a resolution cannot be reached, the matter may be referred to mediation or the New Zealand Disputes Tribunal. Contact email: [email protected]. Contact phone: +64 3 555 0199.