Valley Rest Hotel respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. We want you to feel confident about how we handle the details you share with us, whether you are booking a room, dining in our restaurant, or enjoying the Poker Zone.
This policy explains what information we collect, how we use it, and the rights you have over your data.
The policy applies to all interactions with Valley Rest Hotel, including our website, reservations, and on-site services.
By using our services, you agree to the practices described in this policy.
Valley Rest Hotel 123 Main Street, Christchurch 8011, New Zealand
Information We Collect
Categories of Information
Personal Information You Provide
We collect information you voluntarily provide when making a reservation, contacting us, or using our services.
When you visit our website, we automatically collect certain technical information.
IP address, browser type, device information.
Pages visited, time spent on pages, referring URLs.
Cookies and similar technologies as described in our Cookie Policy.
Information from Third Parties
We may receive information about you from third-party booking platforms or service providers.
Booking details from online travel agencies if you book through them.
Analytics data from website analytics providers.
We only use this information for the purposes described in this policy.
How We Use Your Information
Primary Purposes
We use your personal information to provide and improve our services.
Processing reservations and payments. We use your details to confirm bookings, manage room availability, and complete secure transactions.
Communicating with you about your stay. This includes confirmations, pre-arrival information, and important updates about your reservation.
Responding to enquiries and providing customer support. Whether you contact us by email, phone, or in person, we use your information to help resolve your request.
Improving our website, services, and guest experience. We analyse how visitors use our site and services so we can make them clearer, faster, and more useful.
Marketing Communications
With your consent, we may send you promotional emails about offers and news from Valley Rest Hotel.
You can opt out at any time using the unsubscribe link in emails. We do not sell or rent your personal information to third parties for marketing.
Sharing and Disclosure
Service Providers
We share information with trusted service providers who assist in operating our business.
Payment processors, booking engines, and IT service providers.
These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information if required by law or to protect our rights and safety.
Compliance with legal processes or government requests.
Protection against fraud or security threats.
Data Retention and Security
Retention Periods
We retain personal information only as long as necessary for the purposes described in this policy.
Reservation records are kept for a reasonable period to comply with legal and accounting requirements.
Marketing preferences are retained until you unsubscribe.
After the retention period, information is securely deleted or anonymized.
Security Measures
We implement appropriate technical and organisational measures to protect your information.
Encryption of data in transit and at rest.
Access controls and staff training on privacy.
Regular security reviews and updates.
Your Rights and Choices
Access and Correction
You have the right to request access to and correction of your personal information.
Contact us using the details below to request access.
We will respond within 20 working days as required by the Privacy Act 2020.
If information is inaccurate, we will correct it promptly.
